Terms and conditions

Please note:

  • All payments must be made to the official company account only. The company will not be responsible for any payments made to personal accounts or unauthorized representatives.
  • Customer is responsible to ensure product access through stairway/service lift.

Terms & Conditions:

  • Currency & Taxes: All prices are in INR and inclusive of applicable taxes.
  • Order Confirmation & Payment: 100% payment is required to confirm the order. No changes to the order will be accepted after 24 hours of confirmation, provided the order hasn’t been dispatched.
  • Shipping Charges:
    • Free shipping within Hyderabad.
    • For outstation deliveries, shipping is billed at Rs. 40/km plus 18% GST
  • Delivery Timeline: Estimated delivery is 3–5 working days from the date of order confirmation, based on delivery pin code.
  • In-Transit Products: There may be delays of up to 30 days for “in transit SKUs” due to unforeseen supply chain issues.
  • Warranty Policy:
    • 1 Year Limited Warranty: Covers manufacturing defects in workmanship and materials (excluding covers and handles, if any) and electronic components. Products will be repaired or replaced at our discretion.
    • 4 Years Service Warranty: Products will be serviced at no additional cost.
  • Warranty Exclusions: Damage due to accidents, misuse, improper maintenance, or customer-induced damage is not covered.
  • Inspection at Delivery: Customers are required to inspect the product at the time of delivery. Any damage or discrepancy must be reported on the acknowledgment slip provided by the delivery agent.
  • Returns: Return requests are accepted only within 3 days of delivery, in case of damaged or incorrect product delivered, and only if the product is in its original condition and packaging.
  • Return Guidelines:
    • Do not unpack the order if installation is required.
    • Returns will not be accepted if the product has been unpacked by the customer.
    • Retain the original box until the return window is closed. Return requests without the original packaging cannot be processed.
  • Installation Guidelines:
    • Delivered boxes must remain in place until the installation team arrives.
    • Do not move the boxes or place items on top of them; any resulting damage will be the customer's responsibility.
  • Cancellation Policy: Orders can be canceled within 24 hours of confirmation, provided they have not been dispatched.
  • Refunds: In case of a cancellation, a 100% store credit will be issued via a credit note with no expiry date.
  • Demurrage: Delivery must be accepted within 30 days of order placement. Delays beyond this will attract demurrage charges.
  • Governing Law: Transactions are governed by the laws of Telangana, and any disputes will be subject to courts in Hyderabad.
  • Acknowledgment: I have read and acknowledged the Warranty, Return, Refund & Cancellation policies.
  • Support: For any service-related issues, please contact us at +91 91213 94443.