FAQ's

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You can either browse our website and place the order directly or visit us in person at our flagships or galleries located in multiple cities, where our home consultants and stylists will help you complete the purchase.

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Every product listing will have basic product information like the material, finish/colour, dimensions, etc. However, in case you need more details, please call us on 96188 69911.

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It is the customer’s responsibility to ensure that the furniture fits into their space. We encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. Returns or refunds for furniture that does not fit are not provided.

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Our pricing is already very aggressive for the design and quality we offer. Our pricing for institutional orders depends on the product, finish and quantity ordered per piece.

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Our products have been carefully designed and curated based on extensive market research and our 30 years of experience, ensuring that we offer a range of colors and sizes that are widely in demand. As a result, our products are readily available in stock, eliminating the need for customization in most cases. However, for specific requirements such as clubhouse or restaurant projects, we are open to discussing customization options to meet the unique needs of these spaces.

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In the event a product goes out of stock after completing the payment, we shall issue a refund or offer a replacement product - whatever you prefer to the original source of payment.

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Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time.

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While we try to be as close as possible, our products are handcrafted in nature and may vary slightly from time to time. We also suggest you check physical products/ swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.

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GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5%. On Lighting the GST rate is 12%

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Cleaning: Regularly dust your furniture with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth with a mild soap solution, and always wipe dry immediately to prevent moisture damage. Avoid using commercial cleaning products like Colin, as they can damage the finish. Only use a damp cloth for cleaning.
Placement: Avoid placing furniture in direct sunlight or near heat sources, as extreme temperatures can cause wood to crack, warp, or fade over time
Protection: Use coasters, placemats, and protective pads under items to prevent scratches, stains, and water rings on surfaces
Handling: When moving furniture, lift it instead of dragging it to avoid weakening joints or damaging legs
Polishing: Periodically polish wood furniture with a high-quality wood polish to maintain its finish and enhance its natural beauty.Dust your furniture with a soft duster

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Sofa Care Instructions

Vacuuming: Regularly vacuum your sofa to remove dust, crumbs, and dirt. Pay special attention to the crevices between cushions
Fabric Protection: If your sofa is upholstered in fabric, consider using a fabric protector to help resist stains. Clean spills immediately with a blotting motion to prevent them from setting in
Cushion Care: Rotate and fluff the cushions regularly to maintain their shape and prevent uneven wear

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Removable Upholstery Care Instructions

Regular Cleaning: Remove and vacuum the covers regularly to eliminate dust, dirt, and debris. This helps maintain the fabric's appearance and extends its life
Washing Instructions: Always follow the care label for washing. If machine washable, use a gentle cycle with mild detergent and cold water. Avoid bleach or harsh chemicals, as they can damage the fabric
Drying: Air-dry removable covers by laying them flat or hanging them. Avoid direct sunlight or high heat, as they can cause shrinkage or fading. If tumble drying is allowed, use a low-heat setting
Stain Removal: For stains, spot clean immediately using a mild detergent solution and a soft cloth. Blot, don’t rub, to avoid spreading the stain. Test the cleaning solution on a hidden area first
Reinstallation: When replacing the covers, ensure they are completely dry to prevent mold or mildew growth. Smooth out wrinkles and align the seams for a neat appearance

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Vacuum Regularly: To prevent dust and crumbs from settling in the roots of the fibers, vacuum your rug regularly. Use a low-powered vacuum cleaner, preferably one without a beater brush.
Avoid Sunlight: Keep your rug out of direct and continuous exposure to sunlight to prevent fading and damage.
Shedding: Shedding is normal and will reduce over time with regular vacuuming.
Use Rug Protectors: Place rug protectors under the legs of heavy furniture to avoid flattening the pile.
Handling Loose Ends: Do not pull loose ends. Instead, clip them with scissors to remove.
Turn Rug Occasionally: Rotate your rug occasionally to ensure even wear.
Remove Spills Immediately: For spills, blot the area immediately with a clean, undyed cloth by pressing firmly around the spill to absorb as much liquid as possible.
Stain Removal: For hard-to-remove stains, professional rug cleaning is recommended.
Proper Storage: When storing your rug, ensure it is in a dry, well-ventilated area. Do not fold or place it in an airtight plastic bag. Roll the rug with the backing showing, and wrap it with a cloth for protection.
Use a Rug Pad: A rug pad is recommended to extend the life of your rug and provide additional comfort and stability.

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We usually dispatch from our central warehouse in Hyderabad within 48 working hours of receiving your order. Incase of high volume/festivals/riots, there may be a delay in processing the order.

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No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. We cannot club other product delivery with our products.

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We do not charge for 1st reattempt of delivery. However, every next reattempt of delivery will be charged extra - at actuals as per the logistics provider.

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The customer has to arrange for labour/people to lift the material through staircase. We will try our best to arrange manpower with an extra charge but cannot give assurance for the same·

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In case the stairway is not wide enough, we request to highlight the same at the time of placing order for us to assess the situation and take order. In the event of the same not being highlighted and the product gets damaged while taking through stairway, Bay Window shall not be responsible for the same.

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We use ISTA certified packaging which has multiple layers to minimize the chances of damages. Incase there are damages to the package, please report it immediately to our customer care team. There could be minor damages to the outermost layer of the packaging but the inner layer is usually intact. Yes, if you have placed an order for multiple products, you shall be receiving the entire order together.

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Products requiring installation have to be opened only by our authorized service team. For products that require installation, warranty will not be applicable for products where the packaging is opened. For products that do not require installation, please take a recording of opening the box for replacement of damaged goods·

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Please make sure that all products are placed in the room where the installation is meant to happen. Our service team would require enough space in the room to complete open products and assemble them.

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Our service team will remove the packaging from the furniture and hand it over to you. Incase you have a desired location within your space, please let the service team know. The service team will not carry the packaging out of your space.

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It is the customer's responsibility to ensure that the entryway is wide enough. No return request will be accepted if the product does not fit the entryway/stairway/service lift.

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We do not have a refund policy at the moment. In an unlikely event of cancelling the order, we shall issue a store credit of 100% in the form of a credit note, with no expiry date, which can be used at a later date. In case of a refund to the source account, the refund will be made after deducting bank transaction charges, if any.

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We try our best to adhere to the delivery timelines committed. However, there are delays sometimes for reasons that are beyond our control. We cannot provide a store credit for delayed deliveries.

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Bay Window products carry 5 yrs of Warranty including 1 year of limited warranty against any kind of manufacturing defects in workmanship and material (excluding covers and handles, if present) where we will repair or replace the product at our own discretion, and 4 years of Service Warranty where we would service our products at no additional cost. Electronics components carry a 1 yr limited warranty

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Our customer care team will evaluate the feasibility of repair and cost associated to repair the damaged products.

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We will repair or provide a replacement for the defective piece.

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We request you to click pictures of the product and mail it to cc@baywindow.co.in who will do the needful.

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Manufacturing Defects: Any defects in materials or workmanship, such as cracks, splits, or warping of the wood that are not caused by external factors, are covered
Structural Integrity: Warranty covers any issues related to the structural integrity of the solid wood furniture, including joints, frames, and stability of the piece
Finish and Coating: Coverage includes issues like peeling, blistering, or significant fading of the finish or coating that occurs under normal use conditions
Hardware and Components: Warranty extends to any hardware or components attached to the furniture, such as hinges, screws, or brackets, if they fail due to manufacturing defects.
Replacement or Repair: The warranty provides for either repair or replacement of the affected parts or the entire piece, depending on the extent of the defect and at the discretion of the brand
Cushion Resilience: Coverage includes loss of resilience or sagging of the cushions that occurs under normal usage conditions, excluding flattening due to wear
Springs and Support Systems: Warranty extends to the internal support systems like springs or webbing if they lose their strength or become faulty due to manufacturing defects.

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Wood:

Natural Cracks in Wood: Since the solid wood and materials used in our furniture have their own distinctive features, changing seasons or excessive dryness may lead to superficial hairline cracks. Any cracks less than 10cm will not qualify for Warranty claim. While we make every effort to minimize such natural occurrences, due to the inherent nature of wood, complete elimination is not possible.
Handcrafted Imperfections: Solid wood products are handcrafted, and minor imperfections, such as small knots, color variations, or slight surface inconsistencies, are natural characteristics of the material. These are not considered defects and are not covered under warranty.
Borer and Fungus Infestations: Our solid wood furniture is chemically treated and kiln-dried to prevent infestations. However, borer and fungus infestations caused by prolonged exposure to humidity or damp environments are environmental factors beyond our control and are not covered under warranty.
"As Seen and Liked" Sales: Products purchased from exhibition or discounted sales are considered to be bought on an “as seen and liked” basis. Therefore, no requests for exchange, replacement, or refund will be entertained unless the product has a manufacturing defect or borer infestation affecting its structural integrity, as determined by Bay Window.
Damage from Accidents or Negligence: Warranty does not cover any cuts, scratches, or damages caused by impacts, accidents, tampering, or negligence during the use of the products.
Fabrics and Cushion Wear: Natural fading or deterioration of fabrics and leather over time, as well as softening or loss of shape in cushion cores, are normal conditions and not considered manufacturing defects. These will not be covered under warranty.
Normal Wear and Tear: Damage to the appearance or condition of the product resulting from normal wear and tear due to aging, usage, and natural factors is not covered. This includes damage from usage beyond the product's intended function.
Improper Usage or Installation: Any damage resulting from improper installation, third-party assembly, improper storage or maintenance, misuse, or modifications is not covered. This includes damage caused by water or exposure to sunlight.
Breakages Post-Delivery: Breakages to glass, mirrors, or stone tops after delivery confirmation of the product are not covered under the warranty.
Liability Limitations: Bay Window's liability is limited to the purchase price of the defective or non-compliant products. Under no circumstances will Bay Window be held liable for indirect damages, costs, or financial losses incurred by the customer or third parties.

Marble:

Chipping and Cracking: Marble is a naturally brittle stone. All Marbles are treated to avoid natural chipping and cracking. However, inappropriate use can lead to issues. Kindly handle marble with care to avoid chipping and cracking.
Staining: Marble is a porous stone and is stain resistant not stain proof. Unremovable stains of more than 5cm are not covered under Warranty.
Etching: Marbles at Bay Window are treated with nano sealing technology. Etching and patchiness due to acidic substances and harsh cleaning agents are not covered under Warranty
Color Variations and Veining: Natural variations in color, pattern, and veining are a feature of marble and add to its unique beauty. These variations are not considered defects and are excluded from warranty claims.
Wear and Tear: Regular wear and tear, including surface scratches or dulling of the finish from everyday use, is not covered under the warranty, as this is part of the natural aging process of marble.

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Bay Window Mattresses carry up to 10 years of limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where we will repair or replace your mattress, at our own discretion.

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We request you to click pictures of the product and mail it to cc@baywindow.co.in who will do the needful.

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Mattress shrinkage, deformity or sagging of more than one inch or 2.50 cm
Undulations on the mattress surface or splits in the foam material

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Normal softening / sagging that is less than one inch or 2.50 cm
Damage of mattress due to misuse and abuse
Fabric and foam staining, soiling, fluid penetration, tears or burns
Use of mattress on a bed base that was structurally not capable of handling the mattress
Usage of Mattress cover, Zippers if any on the mattress
Only the customer who originally bought the mattress and has invoice in his/her name is eligible for the warranty claim
Bay Window’s highest liability is capped by the purchase price of the mattress as shown in the original invoice
Damages due to infestation by insects/rodents/rats and due to any natural calamities are not covered under the warranty
Opening of stitches (both quilt and tape edge) that is reported after 15 days of the purchase date will not be covered under the warranty
If the variety of mattress that has been purchased is discontinued, a new mattress in the same price range as the original mattress in case the claim is valid
The warranty doesn’t cover preferences in comfort level
Warranty is NOT valid if the original configuration of the product is changed
Customized size mattress can't be replaced/returned

Placing Order with Us

Payment

Product Care

Delivery

Installlation

Returns, Refunds & Cancellation

Furniture Warranty

Mattress Warranty

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Placing Order with Us

Payment

Product Care

Delivery

Installlation

Returns, Refunds & Cancellation

Furniture Warranty

Mattress Warranty

Scan QR Code

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