How do I place an order?
You can either browse our website and place the order directly or visit us in person at our flagships or galleries located in multiple cities, where our home consultants and stylists will help you complete the purchase.
Where do I get more product information?
Every product listing will have basic product information like the material, finish/colour, dimensions, etc. However, in case you need more details, please call us on 96188 69911.
I need some help in understanding the measurements.
You can visit our store and meet the design stylists who will assist you with the measurements.
What if the furniture doesn’t fit my space?
It is the customer’s responsibility to ensure that the furniture fits into their space. We encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. Returns or refunds for furniture that does not fit are not provided.
Can someone visit my house and give consultation?
Consultation is provided only at our flagships and galleries.
Do you provide free design consultation?
Yes. Our design stylists will help you with different options for your space·
Is gift wrap option available?
We do not have gift wrap option available at this moment·
Do I get bulk order discount?
Our pricing is already very aggressive for the design and quality we offer. Our pricing for institutional orders depends on the product, finish and quantity ordered per piece.
Can we customize an item?
Our products have been carefully designed and curated based on extensive market research and our 30 years of experience, ensuring that we offer a range of colors and sizes that are widely in demand. As a result, our products are readily available in stock, eliminating the need for customization in most cases. However, for specific requirements such as clubhouse or restaurant projects, we are open to discussing customization options to meet the unique needs of these spaces.
Can you notify me when a product of my interest comes back to stock?
We are a design led brand and produce designs in limited batches. Hence, there is no assurance of repetition of design.
What happens if the product I ordered goes out of stock after making payment?
In the event a product goes out of stock after completing the payment, we shall issue a refund or offer a replacement product - whatever you prefer to the original source of payment·
Can I purchase under my company name?
Yes, we do provide an option to purchase under your company name by entering the GST number·
Can I claim tax inputs?
We shall provide a GST bill and you may check the categorization for input claim. This is applicable for business to business orders only.
Can I order one product at two different times. Will they match?
Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time.
Will the products be same as what I see on your website?
While we try to be as close as possible, our products are handcrafted in nature and may vary slightly from time to time. We also suggest you check physical products/ swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.
Can I give my own leather or leatherette (rexine) for upholstery?
We do not offer that service currently.
Do you provide EMI options?
Yes. We do have EMI Options.
How much is GST on your products?
GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5%. On Lighting the GST rate is 12%
What are the shipping charges?
Shipping is free for serviceable pin codes. Incase your pin code is not serviceable, please contact 9618869911.
How long will you take to ship?
We usually dispatch from our central warehouse in Hyderabad within 48 working hours of receiving your order. Incase of high volume/festivals/riots, there may be a delay in processing the order.
How to track my order?
Log in to your account, and go to the account dashboard, click on the Order ID and click Track Order. Alternatively, copy and paste the tracking number on the delivery partner’s website and track the order.
Can you ship my order through a specific courier company? Can I club my shipment with something else from Hyderabad?
No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. We cannot club other product delivery with our products
Can I change by delivery address after purchasing the order?
Once an order is placed, you cannot change the delivery address.
How do I check the estimated delivery date for my pincode?
We provide an option to enter your pincode and check the estimated delivery date besides every product listing·
Do you provide express delivery?
All our products are dispatched within a standard timeline of 24-48 hours after placing an order.
Do you ship outside India?
Currently we do not ship outside India·
Will the delivery executive call and schedule the delivery with me?
Yes, our logistics partner will call and schedule the delivery before attempting the delivery·
What if I am not available during delivery?
In case you aren’t able to receive the order on our 1st attempt, we shall schedule the delivery again with you and re-attempt.
Do you charge us for any reattempt of delivery?
We do not charge for 1st reattempt of delivery. However, every next reattempt of delivery will be charged extra - at actuals as per the logistics provider.
Can I take the delivery after sometime?
We can hold the material in our warehouse for up to 15 days, post which we shall charge you demurrage of 2% per week·
Do you provide doorstep delivery?
Yes, we will be delivering the order at your doorstep - provided there is a service lift. Incase there is no service lift, the customer has to arrange for labour/people to lift the material to the respective floor ·
What if there is no service lift in my apartment?
The customer has to arrange for labour/people to lift the material. We will try our best to arrange manpower with an extra charge but cannot give assurance for the same·
Will I receive all the items of my order together?
Yes, if you have placed an order for multiple products, you shall be receiving the entire order together.
What if the packaging of the product is damaged upon delivery?
We use ISTA certified packaging which has multiple layers to minimize the changes of damages.
Incase there are damages to the package, please report it immediately to our customer care team. There could be minor damages to the outermost layer of the packaging but the inner layer is usually intact. Yes, if you have placed an order for multiple products, you shall be receiving the entire order together.
How do I check if my product requires installation?
Every product listing will have a description which would indicate if the product needs an installation·
What are the installation charges?
Installation is free of charge. Installation service will be provided only for products requiring installation·
Do I have to call and schedule the installation?
Once an order is delivered, our installation partner will reach out to you and schedule a date of installation·
Can I open the package before the technician visits for installation?
Products requiring installation have to be opened only by our authorized service team. For products that require installation, warranty will not be applicable for products where the packaging is opened. For products that do not require installation, please take a recording of opening the box for replacement of damaged goods·
Who will repack the product in case of damage?
Our installation team will repack the product·
How long does an installation take?
Depending on the product, installation can take anywhere between 30 minutes to 120 minutes.
Will the assembly be done on the same day of delivery?
Assembly usually happens the next working day post delivery. Incase of very high volume, it make take 2-3 days after delivery.
Will the service team carry their own tools?
Can the service team help me lift the furniture from a different floor?
Please make sure that all products are placed in the room where the installation is meant to happen. Our service team would require enough space in the room to complete open products and assemble them.
Can the service team help me fit furniture that does not require installation?
Unfortunately, the service team is authorized to install products that need installation only.
What happens to the packaging?
Our service team will remove the packaging from the furniture and hand it over to you. Incase you have a desired location within your space, please let the service team know. The service team will not carry the packaging out of your space.
What is your return policy?
We accept returns only in case of damaged or wrong product delivered.
Can I cancel my order incase it is dispatched?
No, orders that are dispatched cannot be cancelled.
Can I cancel an order after making payment?
You can cancel an order within 48 hours incase the product is not dispatched. We will deduct the charges for payment gateway/credit card services and refund the amount·
Can I request a refund in case I do not like the product?
We do not have any “change of heart” policy and will not be able to accept returns in case you do not like the product after receiving.
Can I request a refund in case there is a delay in the product arriving?
We try our best to adhere to the delivery timelines committed. However, there are delays sometimes for reasons that are beyond our control. We cannot provide a refund for delayed deliveries·
Can I return an order if the product is not fitting through my entryway/stairway/lift?
It is the customer's responsibility to ensure that the entryway is wide enough. No return request will be accepted if the product does not fit the entryway/stairway/service lift·
Can I return an order if the product is not fitting my space?
No, returns are accepted only in the case of damage/wrong product delivered·
How do I place a return request?
We request you to click pictures of the damaged product and mail it to email@example.com for us to investigate and process return·
If I am not a registered user, will I still be issued a refund to my original source of payment?
Yes, even if you do not register, you will get a refund in your original source of payment·
When will the refund be processed?
Refund will be processed once the return shipment reaches our warehouse.
How long will it take to initiate a refund?
A standard refund will take around 7-10 working days·
Can I exchange the product after delivery?
You will be eligible to place a replacement order only in case of receipt of damaged/wrong product.
What is your warranty period?
We provide a standard warranty of 1 year against manufacturing defects on all products·
What is covered under warranty?
Manufacturing defects are covered under warranty.“Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. Warranty is not applicable in the case of improper product storage, handling, assembly, maintenance, or use. Natural wear and tear including wearing or staining or loosening of fabric or leather or any such material are not covered under warranty. Natural changes in material like expansion and contraction of wood, darkening of wood color over time are not covered under manufacturing defects. Fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as the shape and form depends on the usability.
Warranty is not for products used in a commercial setting.For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.
How do I claim the warranty?
We request you to click pictures of the product and mail it to firstname.lastname@example.org who will do the needful.
Is termite infestation covered under warranty?
It is the client’s responsibility to ensure that the house is termite free. Bay Window is not responsible for termite infestation and the same is not covered under warranty.
What if the product is out of warranty and damaged?
Our customer care team will evaluate the feasibility of repair and cost associated to repair the damaged products.